FAQ’s

Frequently Asked questions

FREQUENTLY ASKED QUESTIONS (FAQ’S)

What areas do you service?
We service Goulburn, Bowral, Queanbeyan, Canberra, and surrounding Southern NSW and ACT regions. If you’re unsure whether we cover your area, give us a call.
Do you offer 24/7 emergency plumbing?
Yes, we offer after-hours emergency plumbing services 24/7 for urgent issues like burst pipes, gas leaks, blocked drains, and flooding.
Are you fully licensed and insured?
Absolutely. All of our plumbers and gas fitters are fully licensed and insured. We also carry public liability insurance and hold ISO, CM3, and Avetta certifications.
Do you work with both residential and commercial clients?
Yes, we work with homeowners, real estate agencies, commercial businesses, builders, strata managers, and government facilities.
How can I book a service?
You can book online through our website or call our office directly on (02) 4803 9080 during business hours.
What payment methods do you accept?
We accept EFTPOS, major credit cards, and direct bank transfers. Payment terms for commercial clients can be arranged.
Do you provide quotes before starting work?
Yes, we provide upfront, obligation-free quotes before beginning any job so there are no surprises.
How often should I have my plumbing inspected?
We recommend annual inspections for most residential systems and more frequent checks for commercial and high-use properties.
Can you detect water leaks that are underground or hidden?
Yes. We use advanced leak detection equipment to locate hidden water leaks in walls, ceilings, or underground.
What are your qualifications for gas fitting?
All gas services are carried out by licensed and certified gas fitters in full compliance with AS/NZS 5601 and local regulations.
Do you issue compliance certificates?
Yes. We provide compliance certificates for gas installations, TMV testing, backflow testing, and other regulated services.
What brands do you work with for hot water systems?
We supply and service all major brands including Rinnai, Rheem, Bosch, Dux, Vulcan, Thermann, and more.
Do you offer ongoing maintenance plans?
Yes. We offer scheduled maintenance and service agreements tailored to your property’s needs and compliance requirements.
What is backflow testing and why is it important?
Backflow testing ensures your drinking water isn’t contaminated by reverse water flow. It’s required annually in many commercial and strata properties.
What is a thermostatic mixing valve (TMV)?
A TMV mixes hot and cold water to a safe temperature. It’s legally required in facilities like hospitals, aged care, and child care centres.
Can you help with low water pressure?
Yes. We can diagnose and resolve low water pressure caused by leaks, valve issues, blocked pipes, or faulty pressure regulators.
Do you handle new builds and renovations?
Absolutely. We work with builders, developers, and homeowners to complete plumbing and gas works for renovations, extensions, and new homes.
What causes blocked drains and how do you fix them?
Blocked drains are often caused by tree roots, grease, or foreign objects. We use CCTV inspections, jet blasting, and mechanical tools to clear and repair them.
Can I get help with improving water efficiency in my building?
Yes. We offer water audits, fixture upgrades, leak detection, and efficiency management plans to help reduce usage and costs.
Do you clean up after the job is done?
Yes. We treat every site with respect and ensure the area is clean, safe, and tidy before we leave.

Still Have Questions?

Get in Touch With Our Team Today

CLIENT TESTIMONIALS

Use A1 for all our plumbing needs, always responsive and proactive at keeping our Commercial kitchen and pub operating. There work is very clean and efficient which causes minimal distruption to operating services during business hours.
We look forward to our continued collaboration with A1 in keeping the premises compliant and operational

Dave
Telegraph Hotel Gunning

Used the Jim and the crew over the last 10 years on our commercial and domestic builds. Easy to deal with and very dependable , there quality of work is excellent would highly recommend them for all your commercial and domestic needs.

Sam White
Quality Constructions

I’ve had a great experience with A1 over the years. Their quality workmanship, seamless systems, and strong compliance expertise have given me complete confidence in both business and personal plumbing needs, including gas fitting. Highly recommended for businesses and homes needing reliable plumbing management, whether for capital works or ongoing maintenance.

Jim makes the whole process effortless, so you can focus on what really matters. Sincerely recommended.

Nathan Goulburn

We recently used A1 on our office refurbishment , from quote to works complete , they were easy to deal with and highly efficient, all works were completed to a high standard with photos and compliance paperwork attached for each stage of the works. 

Gunning Community Care 

Recently had a great experience with A1 , we had a blocked drain on a saturday evening , Jim from A1 responded in an hour of our call , he cleared the blockage and used there camera to identify the location of the blockage and found roots entering the drain , very grateful to A1 for getting our plumbing running again.

Carrie
Murrumabteman 

We used A1 to install our combi boiler and radiator heating system to our proerty in Yass.
They supplied a quote with a full scope of works and price breakdown , they turned up when they said and comlpeted the job a day earlier than expected 
All works were of a high standard they sourced the boiler and radiators which we are very happy with.
Would highly recommend 

Pat -Yass 

We use A1 for all reactive and planned maintenance on our property portfolio , they have implemented a planned maintenance programme for all our properties.
All compliance paperwork and certificates are forwarded direct to council for us which helps us get on with running our business.
We use A1 for all our reactive maintenance and they recently replaced a hot water heater after hours late one night to keep the property opertional.
Very easy to deal with.

Mick and Julie - Yass 

Used A1 to replace our hot water unit , we had no hot water! phone call made in the morning and we had hot water by the afternoon really appreciate jim and his team for responding so quick.

Marie - Murrumabateman 

We use A1 for all our reactive maintenance works form Goulburn , Canberra , Jindabyne , Wagga !! Never let us down they respond promptly , constantly attending sites for after hours emergencies works , there communication and reactivness to keep sites operating during works is greatly appreciated.
Easy to deal with and there expertise on petroleum sites is priceless 

Wayne
Sovereign All trades 

Had a blocked drain , A1 responded and cleared the drain with the jetter thing , form phone call to completion less than 3 hours , and we could reuse our toilets 

Jack- Gunning

Used A1 on our new build and renovations since 2016.
There workmanship and eye for detail is second to none.
From planning stage to completion there communication and workmanship is pivotal to help make the porcess to hand over seemless.
We would recommend A1 plumbing 5 stars!!!

Wood and co Building

Had A1 fix a burst water pipe in our ceiling during winter we were in a bit of panic as we could not isolate the water.A1 Responded repaired leak and removed the water damaged Gyprock in our ceiling to make safe.

Helen - Gunning 

A1 Replaced our hot water , great communication and service 

Tim - Yass 

Jim and team repaired a water line in our driveway , used ther locator to trace the pipe and found the leak , cut the driveway repaired the leak and reconcreted.
great service 

Mark - gunning 

Use Jim and the crew for our new house , excellenct service  we used them to install the under floor heating and all the general plumbing.
Excellent service and pricing we would definitely recommend 

Christan - Goulburn 

Used A1 to replace our hot water from electric to solar - Great communication and service 

Terry - Murrumbateman

A1 cleared our blockage on a weekend when no one lese would attend , thank you 

Claire Yass Valley

Used A1 install our septic tank and trench,s at our poperty , great srvice and workmanship.

Emily - Gunning

Replaced our hot water and gas line to unit would recommend 

Micheal - Gunning

Emergency call out at night  repaired leak in wall thanks to mice chewing it!!!!
Great service much appreciated 

Simone - Breadalbane