FAQ’s
Frequently Asked questions
FREQUENTLY ASKED QUESTIONS (FAQ’S)
What areas do you service?
We service Goulburn, Bowral, Queanbeyan, Canberra, and surrounding Southern NSW and ACT regions. If you’re unsure whether we cover your area, give us a call.
Do you offer 24/7 emergency plumbing?
Yes, we offer after-hours emergency plumbing services 24/7 for urgent issues like burst pipes, gas leaks, blocked drains, and flooding.
Are you fully licensed and insured?
Absolutely. All of our plumbers and gas fitters are fully licensed and insured. We also carry public liability insurance and hold ISO, CM3, and Avetta certifications.
Do you work with both residential and commercial clients?
Yes, we work with homeowners, real estate agencies, commercial businesses, builders, strata managers, and government facilities.
How can I book a service?
You can book online through our website or call our office directly on (02) 4803 9080 during business hours.
What payment methods do you accept?
We accept EFTPOS, major credit cards, and direct bank transfers. Payment terms for commercial clients can be arranged.
Do you provide quotes before starting work?
Yes, we provide upfront, obligation-free quotes before beginning any job so there are no surprises.
How often should I have my plumbing inspected?
We recommend annual inspections for most residential systems and more frequent checks for commercial and high-use properties.
Can you detect water leaks that are underground or hidden?
Yes. We use advanced leak detection equipment to locate hidden water leaks in walls, ceilings, or underground.
What are your qualifications for gas fitting?
All gas services are carried out by licensed and certified gas fitters in full compliance with AS/NZS 5601 and local regulations.
Do you issue compliance certificates?
Yes. We provide compliance certificates for gas installations, TMV testing, backflow testing, and other regulated services.
What brands do you work with for hot water systems?
We supply and service all major brands including Rinnai, Rheem, Bosch, Dux, Vulcan, Thermann, and more.
Do you offer ongoing maintenance plans?
Yes. We offer scheduled maintenance and service agreements tailored to your property’s needs and compliance requirements.
What is backflow testing and why is it important?
Backflow testing ensures your drinking water isn’t contaminated by reverse water flow. It’s required annually in many commercial and strata properties.
What is a thermostatic mixing valve (TMV)?
A TMV mixes hot and cold water to a safe temperature. It’s legally required in facilities like hospitals, aged care, and child care centres.
Can you help with low water pressure?
Yes. We can diagnose and resolve low water pressure caused by leaks, valve issues, blocked pipes, or faulty pressure regulators.
Do you handle new builds and renovations?
Absolutely. We work with builders, developers, and homeowners to complete plumbing and gas works for renovations, extensions, and new homes.
What causes blocked drains and how do you fix them?
Blocked drains are often caused by tree roots, grease, or foreign objects. We use CCTV inspections, jet blasting, and mechanical tools to clear and repair them.
Can I get help with improving water efficiency in my building?
Yes. We offer water audits, fixture upgrades, leak detection, and efficiency management plans to help reduce usage and costs.
Do you clean up after the job is done?
Yes. We treat every site with respect and ensure the area is clean, safe, and tidy before we leave.
